We Value Your Feedback
At El Rapha Cares, your experience matters. We are committed to providing high-quality, person-centred support, and your feedback helps us continue improving our services.
Whether your experience has been positive, challenging, or somewhere in between, we welcome your thoughts. Your input helps us identify what we are doing well and where we can enhance the quality, safety, and consistency of our care.
You may share:
- Compliments about staff or services
- Suggestions for improvement
- Concerns or complaints
- Requests for follow-up
All feedback is handled confidentially and respectfully. Once submitted, our team will review and respond as needed to ensure your voice is heard and valued.
Thank you for helping us grow and deliver the best support possible.
If you would rather not come to us
You can raise a concern with an independent body at any time. You do not need to tell us first, you do not need our permission, and you do not have to wait for our answer.
Health Complaints Commissioner (Victoria)
Complaints about a health service, or about how health information has been handled, anywhere in Victoria.
NDIS Quality and Safeguards Commission
Complaints about NDIS supports or the conduct of a worker. The NDIS Code of Conduct applies to registered and unregistered providers alike.
Department of Veterans' Affairs
Concerns about community nursing or other supports funded by DVA.
Office of the Australian Information Commissioner
Complaints specifically about privacy — how your personal or health information was collected, used or shared.
Things worth knowing
- You can raise a concern without giving your name. Our feedback form does not require a name or an email address — we simply will not be able to write back to you.
- Raising a concern will never affect the care you receive, or how we treat you.
- Someone else can do it for you. A family member, friend or advocate is welcome to raise a concern on your behalf.
- If English is not your first language, ring the Translating and Interpreting Service on 131 450 and ask them to connect you to any of the numbers above, or to us.