Frequently Asked Questions

El Rapha Cares is a nurse-led, person-centred care provider with over 15 years of nursing and community care experience, including international experience. We provide NDIS supports, DVA Community Nursing, private community nursing, and personalised home care for older adults, helping our clients live safely, independently, and confidently at home.

For DVA services, you'll generally need a referral from your GP or Hospital Discharge Planner. For NDIS supports, you can reach out to us directly or through your support coordinator — no referral is required to get in touch.

Contact our team by phone or email and we'll arrange a home visit to understand your needs and build a personalised care plan. We aim to respond to enquiries within 24 hours.

We offer High-Intensity Personal Activities, Community Nursing Care, Daily Personal Care, Development of Life Skills, and Community Participation.

Yes. If you hold a Veteran Gold Card, you're eligible for all clinically assessed nursing and personal care needs. A Veteran White Card covers conditions accepted as war-related.

Yes. Our Home Care Service for Elderly Adults is a separate, private aged-care offering that provides daily support, companionship, and 24/7 assistance to help older adults live independently at home.

We are based in Cranbourne East and provide care across metropolitan Melbourne and the Mornington Peninsula, including the south-east, bayside, eastern, northern, and western suburbs.